Refund Policy

PiPilot offers a free tier and paid subscription plans (Cadet, Pilot, Squadron, and Command), billed through Stripe with metered cloud and build hours attached to each plan. This policy applies to subscriptions purchased directly from PiPilot. It should be read together with our Terms of Service. If you purchased through a third-party marketplace, that marketplace’s refund rules may also apply.

Our free tier is, as the name suggests, free. There is no charge and therefore nothing to refund. You can use the free tier for as long as you like and upgrade to a paid plan whenever you’re ready.

Paid plans are billed through Stripe, in advance, on a recurring basis — monthly or annually, depending on the term you choose — and renew automatically until cancelled. Each charge covers the upcoming billing period, including the cloud and build hours allotted to your plan. Prices may exclude taxes, which are added where applicable.

Your first purchase of a paid plan is covered by a 14-day money-back guarantee. If you are not satisfied, request a refund within 14 days of your initial paid subscription, and we will refund that first charge in full. The guarantee applies once per customer and covers the first paid subscription only — it does not apply to renewals, upgrades, or subsequent purchases.

To request a refund, email billing@pipilot.dev from the email address associated with your account, within the 14-day window. Please include the plan you purchased and the approximate purchase date so we can locate your order quickly. Once approved, we will process the refund to your original payment method.

The following are not eligible for a refund:

• usage already consumed, including AI requests, compute, and cloud sandbox time used during the subscription;
• partial or unused portions of a billing period once the 14-day guarantee window has passed;
• renewal charges and upgrades, which fall outside the first-purchase guarantee;
• any plan purchased in violation of our Terms of Service or this policy.

You can cancel your subscription at any time from your account settings. When you cancel, your plan remains active until the end of the current billing period, and you will not be charged again. Cancelling stops future renewals but does not, by itself, refund the time remaining in the current period — outside the 14-day guarantee, we do not automatically refund remaining time.

If you believe a charge is incorrect, please contact us first at billing@pipilot.dev — we will work to resolve it quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account while the matter is investigated. We reserve the right to dispute chargebacks that we believe are made in error or bad faith.

We may update this Refund Policy from time to time. If we make material changes, we will update the “Last updated” date above. The policy in effect at the time of your purchase governs that purchase.

For billing and refund questions, contact us at billing@pipilot.dev.

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