Refund Policy

1. Overview

At Pixel Pilot, Inc., we want you to be completely satisfied with our AI-powered web application development platform. This Refund Policy outlines the circumstances under which we provide refunds for our subscription services.

All refund requests are evaluated on a case-by-case basis and granted at the sole discretion of Pixel Pilot, Inc.

2. Subscription Refunds

2.1 Monthly Subscriptions

For monthly subscription plans, you may request a refund within 14 days of your initial payment or subscription renewal. Refunds will be prorated based on the unused portion of your billing cycle.

2.2 Annual Subscriptions

For annual subscription plans, you may request a refund within 30 days of your initial payment. Refunds will be prorated based on the unused portion of your billing cycle, minus any applicable early termination fees.

2.3 Enterprise Plans

Enterprise subscription refunds are handled on a case-by-case basis. Please contact our sales team directly to discuss your specific circumstances and requirements.

3. Eligible Refund Circumstances

Refunds may be considered in the following situations:

• Service Unavailability: Extended periods where the service is unavailable due to technical issues
• Billing Errors: Incorrect charges or duplicate billing
• Technical Issues: Significant functionality problems that prevent normal use of the service
• Account Issues: Problems with account setup or access that cannot be resolved
• Dissatisfaction: General dissatisfaction with the service within the refund window

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Credits or usage that have already been consumed
• Third-party integrations or add-on services
• Custom development work or consulting services
• Refunds requested after the applicable refund period has expired
• Accounts terminated due to violation of our Terms & Conditions

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@pipilot.dev
2. Include your account email and subscription details
3. Provide a clear explanation of the reason for your refund request
4. Include any relevant screenshots or documentation

We will acknowledge your request within 24 hours and aim to process eligible refunds within 7-10 business days.

6. Refund Processing

Once a refund is approved:

• Refunds will be processed to your original payment method
• Processing time varies by payment provider (typically 3-10 business days)
• You will receive an email confirmation once the refund is processed
• Your account will be adjusted to reflect the refund

7. Subscription Cancellation

Cancellation of your subscription does not automatically trigger a refund. If you cancel your subscription:

• You will continue to have access to the service until the end of your current billing period
• You can request a refund for the unused portion within the refund window
• No refunds will be provided for partial months used
• You can reactivate your subscription at any time

8. Credit Adjustments

In some cases, instead of a monetary refund, we may offer:

• Account credits for future use
• Extended subscription periods
• Alternative service options

9. Free Trial Refunds

If you signed up for a free trial that automatically converts to a paid subscription:

• You must cancel before the trial ends to avoid being charged
• If you are accidentally charged, contact us immediately for a full refund
• Free trial periods are clearly disclosed during signup

10. Chargebacks

If you initiate a chargeback through your bank or credit card company:

• We will work with you to resolve the issue directly
• Unilateral chargebacks may result in account suspension
• We reserve the right to dispute chargebacks that violate this policy

11. Changes to This Policy

Pixel Pilot reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

We will notify users of significant changes via email or through our service notifications.

12. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us: