Refund Policy

1. Overview

At PiPilot (operated by Pixelways Solutions Inc.), we strive to provide excellent service. This Refund Policy outlines the specific circumstances under which refunds may be granted.

Please read this policy carefully before subscribing. By purchasing a subscription, you acknowledge and agree to these terms.

2. Non-Refundable After Credit Usage

All subscriptions become non-refundable once any credits have been used.

Credits are consumed immediately when you:

• Send messages to the AI assistant
• Generate code or make changes to projects
• Use any AI-powered features within the platform

Once credits are consumed, the service has been rendered and refunds cannot be provided.

3. 24-Hour Satisfaction Window

If you are unsatisfied with PiPilot and meet ALL of the following conditions, you may request a full refund:

• No credits used: You have not used any of your subscription credits
• Within 24 hours: Your request is made within 24 hours of your initial purchase
• First-time subscriber: This is your first paid subscription with PiPilot

To request a refund within this window, email support@pipilot.dev with your account email and reason for the refund.

4. Non-Refundable Items

The following are NOT eligible for refunds under any circumstances:

• Subscriptions where any credits have been used
• Refund requests made after the 24-hour window
• Additional credit purchases (top-ups)
• Subscription renewals (monthly or annual)
• Accounts terminated for Terms of Service violations
• Accounts involved in chargeback disputes

5. Billing Errors

If you believe you were charged incorrectly (duplicate charges, wrong amount, etc.), please contact us immediately at support@pipilot.dev.

We will investigate all billing error claims and correct any verified mistakes promptly.

6. Subscription Cancellation

You may cancel your subscription at any time. When you cancel:

• You retain access to your subscription benefits until the end of your current billing period
• No refunds are provided for unused time or credits
• Your account reverts to the free plan after the billing period ends

7. Chargeback Policy

Before initiating a chargeback, you MUST contact us at support@pipilot.dev. We are committed to resolving any issues fairly.

Consequences of filing a chargeback on a legitimate transaction:

• Immediate and permanent account termination
• Forfeiture of all unused credits and subscription time
• Loss of all projects and data stored on our platform
• Permanent ban from creating new accounts
• We will dispute the chargeback with evidence of service delivery
• Potential reporting to fraud prevention databases
• Potential collection action through legal channels

Unauthorized transactions: If your payment method was used without your authorization (e.g., stolen card, identity theft), please contact both us AND your bank immediately. We will work with you to investigate.

8. How to Request a Refund

If you believe you qualify for a refund under this policy:

1. Email support@pipilot.dev
2. Include your account email address
3. Provide your reason for requesting a refund
4. Include your purchase date and amount

We will respond within 24 hours. Approved refunds are processed within 5-10 business days to your original payment method.

9. Changes to This Policy

PiPilot reserves the right to modify this Refund Policy at any time. Changes are effective immediately upon posting. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Information

For refund inquiries or billing issues: